Help

Frequently Asked Questions (FAQs)

  1. System requirements for MEE
  2. How do I find my access code?
  3. How long will my subscription last for?
  4. How do I activate my access code as a new user?
  5. How do I register as a minor?
  6. How do I activate my access code as an existing user?
  7. How do I log into my account?
  8. What should I do if I forget my login details?
  9. Why do I see a message asking me to confirm my account after logging in?
  10. Can I edit my details?
  11. What is the difference between ‘View’ and ‘Download’?
  12. How do I uninstall my app?

1. System requirements for MEE

Browser: IE 11, Edge / Firefox / Chrome / Safari Click here for system requirements for our other digital products

2. How do I find my access code?

You will find your access code printed on the inside cover of your book or booklet, unless otherwise instructed by your local Macmillan representative or learning material supplier.

3. How long will my subscription last for?

Please note that the subscription lengths may vary depending on the title or product you have.

For further information, please check the email you received when you activated your code.

If you are a teacher, in general your subscription will last for four years from the day you activated your code.

If you are a student, in general your subscription will last for two years from the day you activated your code.

4. How do I activate my access code as a new user?

Follow the below instructions to activate your code as a new user:

  1. From the homepage (www.macmillaneducationeverywhere.com)(opens in a new tab) click on ‘Register’.
  2. Select the type of account you are going to create (student or teacher) and open the drop down menu to select your country of residence.
  3. Click ‘Next’.
  4. Enter your first name and last name. Select ‘16 years or older’ and enter your email address.
  5. Click ‘Next’.
  6. If you have previously used the same email address to set up an account with us, please ensure that you tick the box ‘I want to register an additional account with this email address’, then click ‘Next’.
  7. Enter a username and a password of your choice. Make sure that you tick the box to agree to the terms and conditions.
  8. Click ‘Create account’.
  9. Click ‘My bookshelf’ to activate your access code.
  10. Click ‘Activate code’, enter your access code, and click ‘Activate code’ again. Click ‘Go to My Bookshelf’ to view your content.

5. How do I register as a minor?

In general, you are considered a minor if you are under 13. When registering you will need to enter your parent, guardian or teacher’s email address. For Mexico you are considered a minor if you are under 18.

Follow the below instructions to register as a minor:

  1. From the homepage (www.macmillaneducationeverywhere.com)(opens in a new tab), click on ‘Register’.
  2. Select ‘Student account’ and open the drop down menu to select your country of residence.
  3. Click ‘Next’.
  4. Enter your first name and last name. Select ‘Under 16-year-old’ and enter your parent or guardian’s email address.
  5. Click ‘Next’.
  6. Enter a username and a password of your choice. Make sure that you tick the box to agree to the terms and conditions.
  7. Click ‘Create account’.
  8. An email will then be sent to your parent, guardian or teacher’s email address for approval.
  9. To approve your registration they need to click on the confirmation link in the email.
  10. You will then be able to log in and view your content.

6. How do I activate my access code as an existing user?

  1. If you already have a Macmillan Education account, go to the home page (www.macmillaneducationeverywhere.com)(opens in a new tab). Enter your existing username and password and click “Log in”.
  2. Click “Activate Code’ and enter your access code.
  3. Click ‘Activate Code’.
  4. You will then be able to view the subscription you have activated.
  5. Click ‘Go to My Bookshelf’ and you will be able to view your content.

7. How do I log into my account?

If you have already registered your Macmillan Education account, you can log in following the steps below:

  1. Go to: (www.macmillaneducationeverywhere.com)(opens in a new tab)
  2. Enter your username and password
  3. Click on ‘Log in’
  4. You will then be able to access your resources.

8. What should I do if I forget my login details?

If you have forgotten your username or password, please follow the instructions below to request them:

Forgotten Password:

  1. Go to the home page (www.macmillaneducationeverywhere.com)(opens in a new tab) and click ‘Forgot password’?
  2. Enter your username
  3. Click ‘Send Reminder’
  4. You will then receive an email with a link to reset your password.

Forgotten Username:

  1. Go to the home page (www.macmillaneducationeverywhere.com)(opens in a new tab) and click ‘Forgot username’
  2. Enter your email address
  3. Click ‘Send Reminder’
  4. Your username will then be emailed to you.

9. Why do I see a message asking me to confirm my account after logging in?

If you see the ‘Confirm your details’ screen after logging in, the MEE portal has recognised that you have originally registered on a different website. All you need to do is to check your details are correct, make any changes, or fill in any missing information if needed.

Once all details are correct, submit the form.

You will be logged in and will be able to view and access your existing content.

If you are a minor and you change the email address on this screen, the owner of the new email address will need to confirm their email address before you can log in.

10. Can I edit my details?

Yes, you can edit your details once you have logged into your account.

Once you have logged into your account click on ‘Profile’ which you can find in the top left hand corner of the screen under the Bookshelf icon.

In the Profile section you will be able to edit the following details:

‐ First name

‐ Last name

‐ Country of residence

‐ Email address

‐ Password

11. What is the difference between ‘View’ and ‘Download’?

The ‘View’ option enables you to access your digital resources online. The ‘Download’ option enables you to download your digital resources to your device and to access both online and offline.

We recommend using the download option in case you experience issues with your internet connection. The view/download options will be available depending on the type of content you are trying to access.

If you have access to any resource packs/resource centres, you may have other options like ‘Play’. This option will allow you to play audio and/or video content. Audio or video can be downloaded if the ‘Download’ option is available. Other content like pdfs, word documents, Excel documents, images, PowerPoint documents, and zip files can be downloaded or opened immediately (this will depend on your browser).

12. How do I uninstall my app?

Please follow the instructions below to uninstall our apps on the different operating systems:

Windows:

  1. Open Apps & Features inside the Settings menu.
  2. Search for the app you would like to remove.
  3. Click on the app and choose ‘Uninstall’.
  4. You may need admin rights on your account to complete this.
  5. Once completed, the app will no longer be found on your device.

macOS:

  1. Go to the Finder on your Mac.
  2. Navigate to /Applications folder and select the app you want to uninstall.
  3. Either drag the application icon to the Trash, or right-click and select “Move to Trash”.
  4. Right-click on the Trash can and select “Empty Trash”.

Note: Some applications include their own uninstaller apps to remove all traces of an application. In this case, you can either manually delete all the accompanying apps, or just run the uninstaller application that comes on the original installation method, whether it’s from the web or a DVD. If the app you wish to uninstall does include a dedicated uninstaller application, it is generally a good idea to go that official route of removing the app so that the other associated items are removed from the Mac as well.

iOS:

  1. Start the Settings app.
  2. Tap “General,“ and then tap “iPhone Storage.“
  3. Scroll down to see the list of apps installed on your iPhone/iPad, arranged in order from largest to smallest.
  4. Tap an app you want to uninstall.
  5. Tap “Delete app,“ and then confirm you want to delete the app by again tapping “Delete app“ on the confirmation window that appears.

Android:

  1. Select the Settings app from your app drawer or home screen.
  2. Tap Apps & Notifications, then hit See all apps.
  3. Scroll down the list until you find the app you want to remove and tap it.
  4. Select Uninstall.

If you come across an app that cannot be removed, then simply follow the same instructions as above, just substituting Disable for Uninstall in the final step.

Contact Us

Please choose the best method for help, depending on the region where you’re located.

Spain Helpdesk

Help Page: help.macmillaneducation.es (opens in a new tab) *Tel: 91 692 89 92 Contact: Web Form Opening hours: Monday – Thursday 9am to 5pm CET | Friday 9am – 2pm CET

Australia Helpdesk

India Helpdesk

*Tel: 95604 16111 (Extension: 3) Email Opening hours: Monday – Friday, 9:30 am to 5:30 pm IST

Rest of the World Helpdesk

Help Page: help.macmillaneducation.com (opens in a new tab) *Tel: +44 (0)207 014 6767 Contact: Web Form (opens in a new tab) Opening hours: Monday – Thursday, 7am to 12:00am GMT / Friday 7am - 8pm GMT

*Please check with your network provider for details on call charges.