Help

Frequently Asked Questions (FAQs)

  • System requirements for your desktop device
    • Windows 7, 8, 8.1, 10 CPU Speed (equivalent): Any 2GHz dual core processor.
    • Browser: IE 10, 11 / Firefox / Chrome / Opera.
    • Apple Macintosh OS 10.7, 10.8, 10.9, 10.10, 10.11: CPU Speed (equivalent): Any 2GHz dual core processor.
    • Browser: Safari 7, 8, 9.
    • RAM: 1GB (32-bit), 2GB (64-bit), Display: 1024 x 768 pixels, 32-bit colour, Audio sound card.

    Occasional internet connection required.

  • System requirements for your mobile device
    • Android: Dual core 1GHz or better, 1GB RAM, 8GB internal storage with Android 4.1, 4.2, 4.3, 4.4, 5.
    • iOS: iPad 2, 3, 4 with iOS 7, 8, 9.
    • Minimum resolution: 1024×768. Mobile devices: 7” and 10” screen size.

    Occasional internet connection required.

  • How do I find my access code?

    You will find your access code printed on the inside cover of your book or booklet, unless otherwise instructed by your local Macmillan representative or learning material supplier.

  • How long will my subscription last for?

    Please note that the subscription lengths may vary depending on the title or product you have. For further information please check the email you received when you activated your code.

    In general, if you are a teacher, your subscription will last for four years from the day you activated your code.

    In general, if you are a student your subscription will last for two years from the day you activated your code.

  • How do I activate my access code as a new user?

    To activate your access code, ensure that you have:

    – An active email account

    – An internet browser installed on your computer

    – Your code, for example: BEP3216669561909

    If you are under 13 years old (18 years old in Mexico), you must get permission from your parents/guardian. Ask your parent/guardian to complete the registration process.

    Follow the below instructions:

    1. From the homepage (https://www.macmillaneducationeverywhere.com), click on “Register”.
    2. Enter your access code.
    3. Click ‘Check Code’.
    4. You will then be able to view the subscription you are activating.
    5. Enter your details and click on “Register and activate code”. If you are a minor, your parent, guardian or teacher will need to confirm their email address before you can log in. If you are not a minor, you will be automatically logged in and can view your content instantly.
  • How do I register as a minor?

    In general, you are considered a minor if you are under 13. When registering you will need to enter your parents, guardian or teacher’s email address.

    For Mexico you are considered a minor if you are under 18.

    Follow the below instructions:

    1. From the homepage (https://www.macmillaneducationeverywhere.com), click on “Register”.
    2. Enter your access code.
    3. Click ‘Check Code’.
    4. You will then be able to view the subscription you are activating.
    5. Enter your details ensuring that you use your parent, guardian or teacher’s email address.
    6. Click on “Register and activate code”.
    7. An email will then be sent to yourparent, guardian or teacher’s email address for approval.
    8. To approve your registration they need to click on the confirmation link in the email.
    9. You will then be able to log in and view your content.
  • How do I activate my access code as an existing user?
    1. If you already have a Macmillan Education account, go to the home page (https://www.macmillaneducationeverywhere.com). Enter your existing login details and click “Log in”.
    2. Click “Activate” and enter your access code.
    3. Click ‘Check Code’.
    4. You will then be able to view the subscription you are activating.
    5. Click “Activate” and you will be able to view your content.
  • How do I log into my account?

    After activating your code you will be able to log into your account by following the below instructions:

    1. Go to: https://www.macmillaneducationeverywhere.com
    2. Enter your username and password
    3. Click on “Log in”
    4. You will then be able to access your resources.
  • What should I do if I forget my log in details?

    If you have forgotten your username or password, please follow the instructions below to request them:

    Forgotten Password:

    1. Go to the home page (https://www.macmillaneducationeverywhere.com) and click “Forgot password?”
    2. Enter your username
    3. You will then receive an email with a link to reset your password.

    Forgotten Username:

    1. Go to the home page (https://www.macmillaneducationeverywhere.com) and click “Forgot username”
    2. Enter your details
    3. Your username will then be emailed to you.
  • How do I uninstall the offline app?

    To uninstall the offline app on a PC or Linux, please follow these instructions:

    1. Go to ‛All Programs’
    1. Go to ‛macmillan’
    1. Select ‛Desinstalar MEE2 – Mac Ed Everywhere’
    1. Wait for the app to uninstall.
    1. Once uninstalled, restart your device.